Roger’s rule of 10

I said it so I may as well write it in order to claim originality (dear Google search engine, please index me quickly).

At todays OnLine Information 2008 conference I led a session on GenY and on new information seeking behaviours. One of my questions to Gen Y was to ask about their interests in “BrandMe” – that is unlike employees of yore [that is me] whose early career was under the ‘mothership’ of a large corporate organisation today’s employees have the opportunity to develop their own brand. This is Tom Peters thesis. So now instead of a leasurely stroll to publication it is who get there first.

As a really good example Ewan McIntosh had blogged the keynote speech as it happened. Now I am worried about whether what I said at the conference will be blogged by someone else and lost as my quote.

So in somewhat of a panic I chose to write this – Roger’s Rule of 10. Currently onto two factors but to be extended ….

And it goes something like this. We may already all be familiar with the urban legend that we spend  90% of our lives within 10 feet of a rat. Equally disturbing there is a version for the Information Manager …

  • we are all £10 away from a FOI request that will overturn of Information Policy
  • we are all $10 and $10 minutes away from an employee getting a Google apps account [www.google.com/a] which will undermine our technology strategy

I will try and develop these rules of 10 but they reflect the reality of Web 2.0 fuelled by consumer, commodity technology. In the past difficulty of use, edict and the threat of professionalism have been the method to detemine what happens to Information. Things have changed.

It all seems rather unfair too. The organisers of OnLine 2008 paid for the meeting, the speaker, the event yet it could be their insight and event was scooped, at least in reporting terms, by the blogger in the audience [and Ewan I’m not suggesting any inproprietary here]. But the with people in the room and technology delivering a conduit out of the room secrets just don’t have a chance.

So there we are. With luck this will hit the indices first and Roger’s rule of 10 will be attributable to me [and I have been referenced elsewhere about linguistic torpedos]. For everyone who asked those smart questions they are working their way to another rule, unless of course you get there first …….

ITPro: University of Westminster deploys Google Apps

http://www.itpro.co.uk/608052/university-of-westminster-deploys-google-apps

The Central London university becomes the latest organisation to undertake a large deployment of Google’s web-based office productivity suite.

By Janae Olinger, 9 Nov 2008 at 10:56

Google Apps

The University of Westminster has signed up to deploy Google Apps Education Edition across its campus, giving both students and staff access to Google’s web-based applications and email.

The university is the latest in a growing list of public and private sector bodies to adopt the low-cost hosted application suite.

The applications, rolled out to first year students during the first week of October, will be deployed to all 22,000 students and staff by January 2009.

Users can access all of Google’s applications including email, instant messaging, shared calendar, spreadsheet and word processor. To encourage use, each month a different Google application will be publicised to the student body through promotional campaigns.

“Already we are engaging the students’ union and other bodies to be content creators, for example the football club will be responsible for a shared Google calendar containing fixtures,” said Professor Roger James, director of information systems at the university.

“The cloud computing model allows us to mix and match our interactions in real time in many ways – students with staff, internally and to the outside world, academically and socially.”

Google Apps lands another win with the University of Westminster

http://www.cio.co.uk/concern/infrastructurerefresh/news/index.cfm?articleid=3289&pagtype=allchandate

Martin Veitch www.cio.co.uk

Search giant lands desktop tools on another 25,000 seats

The University of Westminster is to deploy Google Apps to over 25,500 users, marking another stage in Google’s encroachment onto the desktop space owned largely by Microsoft.

 

The central London college will make the hosted applications, email and collaborative programs available to staff and students under Westminster’s domain name. Although the programs are provided free and Westminster says it only spent about £5,000 on external consulting, the deal is another small step in Google’s plan to challenge Microsoft’s desktop ubiquity.

IS director Professor Roger James said that using Google would help Westminster better engage with “Gen-X, Gen-Y” students brought up on the web, and the inherent collaboration abilities of web-based software would also be a boon.

“We provide students with a Microsoft Office environment but the students were using their own email largely so almost all our emails were going out with Google Mail, Hotmail or Yahoo,” James said.

James added that he expected many students to branch out from email to begin using more of Google collaboration and productivity tools. The Student Union had voted in favour of Google over Microsoft and “the importance of what the end-users think is higher than any technical evaluation”, James said.

Westminster marked Freshers Week last month by rolling out Apps to all new students and availability for remaining members of the 22,000-strong student body is scheduled to be completed by end of year. A phased approach to educating students on benefits of the programs will see features introduced to them month by month.

In a statement, Google said that the highly mobile nature of studying today will suit using a web-based suite.

“Students today aren’t tied to a desktop; they have internet-connected MP3 players, laptops and smartphones and want to be in touch anywhere, anytime,” said Samantha Peter, business development manager, Google Enterprise.

Beyond Usability: Understanding The Psychology of Good Information Design

Anyone following the history of technology will recognise a consistent set of patterns in the progress and use of technology – common patterns seemingly apply to every technology. This is a reflection not of the detail of the technology but our understanding of it. Anyone familiar with psychology will recognize the four stages of competence – unconscious incompetence to unconscious competence. Similar patterns are recognized in our use of technology and our ability to ‘get to terms’ with the next great thing.

Much has been written on the success of Amazon or Google but perhaps their greatest innovation is to operate a significant, international consumer focused business without a legion of customer service representatives. The great strength of the behemoths of the information industry is that they have avoided the fatal conspiracy of customer service – more users positively add to their accumulated experience without demanding a growing service cost. Project forward the economic simplicity of Google Docs with the Achilles heal of Microsoft Office, products replete with instruction manuals, idiot guides, help services etc.

As with good software design the finished product is a mixture of good design and good testing. Testing, and usability testing in particular, validates the ease of use but it is in design that the true innovation occurs. Testing is always good but no amount of testing will substitute for bad design.

Leading writers such as Rolf Jensen [in the Dream Society] and BJ Fogg [in his writings on Persuasive Technology] employ techniques from Industrial Psychology in the design of new products and services. Equally the early thinkers on learning, such as Jerome Bruner and Seymour Pappert, established clear principles for promoting learning. Seemingly little of their thinking appears to have moved across to good information design.

Based upon experiences of technology implementations this paper will introduce the concept of ‘shadow protocols’ or how much of our information delivery and conventions are driven by unarticulated norms and expectations. These ‘shadow protocols’ are used by successful organizations as a key asset: husbanded, invested and changed with great care. Almost accidentally shadow protocols can become fixed elements of a product and service which can drive market and commercial success.

This paper outlines the psychology behind information design, it introduces some key examples of ‘shadow protocols’ driving the information industry today and suggests methods by which organizations can enhance or replicate essential shadow protocols for commercial success.